Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, Turning Tides, Mind, Safe In Sussex, HomeStart, Stonepillow, SSAFA, housing support officers, children’s centres, schools, health visitors, social services and local charities.

Due to the spread of the COVID-19 virus we have had to alter how we operate.

NOW: If you are in crisis and need some help with providing food for yourself and/or your families, you will need a voucher as usual but access to vouchers has changed for the time being:

If you are already being supported by one of our referral agencies please contact them to request a foodbank referral.

Otherwise please contact Citizens Advice by telephone on 0808 2082138  (for all of the UK), or  0300 3300 650 by mobile and 0344 477 1171 by landline (Arun only). They will talk you through the process and you will not need to collect a voucher.

Your referral will be passed to the foodbank electronically and you will be contacted with an appointment time for you to collect your 7 day pre-packed food parcel. This will be between 1pm and 3pm on a Tuesday or Friday. As we have gone back to giving out 7 day boxes instead of 3 day parcels, please come in a vehicle if you can. If you don’t have one and can’t get a lift from someone we will transfer the box contents into strong bags so they’re easier to carry.

We have put a number of precautions in place to ensure that everyone remains as safe as possible:

  • There shouldn’t be a queue as only one person will be assigned each appointment slot, so if you arrive early please remain in your vehicle or suitably distant from the building until it is time for your appointment.
  • We ask that you limit the amount of people you bring with you, though we understand that this isn’t always possible.
  • Upon entering the building you will be asked to use sanitiser and wear a face covering (unless you are medically exempt). We have disposable masks available if you need one, and the foodbank team will also be masked.

Unfortunately for the duration of the second lockdown you will be unable to stop and chat with our volunteers; however there will be an information sheet in your food parcel with the contact details of agencies and organisations that might be of help to you. You can also find this information here.


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