Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

PLEASE NOTE: IF YOU HAVE MONEY FOR FOOD BUT CAN’T GET TO A SHOP OR ARRANGE A DELIVERY, YOU SHOULD CONTACT THE WEST SUSSEX COMMUNITY HUB ONLINE OR BY CALLING 0330 222 7980. 

The most important step is to get a foodbank referral.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities.

Due to the spread of the COVID-19 virus we have had to alter how we operate.

NOW: If you are in crisis and need some help with providing food for yourself and/or your families, you will need a voucher as usual but access to vouchers has changed for the time being:

  • If you are already being supported by one of our referral agencies please contact them to request a foodbank referral.
  • Otherwise please contact Citizens Advice by telephone on 0808 2082138  (for all of the UK), or  0300 3300 650 by mobile and 0344 477 1171 by landline (Arun only). They will talk you through the process and you will not need to collect a voucher.
  • Your referral will be passed to the foodbank electronically and you will be contacted with an appointment time for you to collect your 7 day food parcel. This will be between 1pm and 3pm on Tuesdays or between 11am and 1pm on Fridays (please note that this is different to our usual Friday time).
  • We have put a number of precautions in place to ensure that everyone remains as safe as possible:
    * There will be a clearly signposted one way system in place in the car park.
    * You won’t need to enter the building as we will meet you at the door with your parcel.
    * There shouldn’t be a queue as only one person will be assigned each appointment slot, so if you arrive early please remain in your vehicle or suitably distant from the building until it is time for your appointment.
    * We ask that you limit the amount of people you bring with you, though we understand that this isn’t always possible.
    * The foodbank team will be masked, and sanitiser will be available for you to use.
  • We will still be giving out 7 day boxes instead of 3 day parcels, so please come in a vehicle if you can. If you don’t have one and can’t get a lift from someone we will transfer the box contents into strong bags so they’re easier to carry.

If you need further advice or additional support you can find information on a number of agencies here.

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